How to Order a Video?

Absolutely! Our dedicated customer support team is available to assist you at every stage of the process. If you have any questions or require assistance, please feel free to contact us through our sales room platform, website chat, or email. Kindly provide your order number and the email address used during your purchase for a prompt response.

Upon completion of a draft of your video, we will deliver it to you via email. Alongside the video, you will receive a questionnaire to gather your feedback directly through our review platform. This platform enables you to share your comments and suggestions at precise timestamps. additionally, you are welcome to reach out via chat for any queries related to your project.

Absolutely! We provide expedited services for an extra fee. If you require your video to be completed before our standard turnaround time, kindly indicate this when completing your intake form.

Normally, you can anticipate receiving your video within 5-7 business days after completing your initial intake form.

No, due to the nature of our services being time-based, we are unable to offer refunds once the service has commenced or been completed.

By default, your final video will be provided in MP4 format. Should you need alternative file formats, kindly inform us during the consultation phase (initial intake form). This way, we can tailor the delivery to meet your requirements effectively.

Ordering a video from our website is a straightforward process. Once you complete your purchase on our website, you will receive an initial intake form via email. Fill out this form with all necessary information and upload the required assets. Subsequently, a draft of your video will be prepared and sent to you via email. The email will also contain a questionnaire for collecting your feedback directly through our review platform. This platform allows you to provide comments and suggestions at specific timestamps for further refinement of your video.

** All assets (images) MUST adhere to copyright laws and regulations, adhere to all federal and state laws, and meet any organization's compliance requirements **

After you submit your intake form and materials, our team will initiate the video creation process. We will meticulously integrate all the details and specifications you provided into the final product. Once the draft is ready, it will be sent to you via email along with a questionnaire for collecting your feedback through our review platform. If any revisions are required, this phase will commence here. Our platform enables you to provide comments and suggestions at specific timestamps, ensuring further refinement of your video to meet your needs effectively.

Upon completion of your video, we will notify you via email to inform you that it is ready for review.

If you do not require any revisions and are content with your video as it stands, kindly fill out the final questionnaire to provide your feedback through our review platform. Please indicate if no revisions are necessary so that we can proceed to send you the final copy of your video.

The final video copy will be delivered directly to your email without any additional security measures. This method ensures convenient access and usability for your convenience.

We aim to deliver a satisfactory final product and welcome minor revisions during the review process after the draft video submission. Please note that extensive changes beyond the original scope of the video will incur additional charges."

It is important to ensure that all images comply with copyright laws, regulations, adhere to all federal and state laws, and meet any organization's compliance requirements. Furthermore, please verify that the images are suitable for a professional setting or align with the project requirements before incorporating them into your video.

** All assets (images) MUST adhere to copyright laws and regulations, adhere to all federal and state laws, and meet any organization's compliance requirements **

If you have not received our emails regarding your video's completion or delivery, please check your spam folder first. If the emails are not there, contact our customer service team for assistance via our website chat or email. To expedite the process, kindly provide your order number and the email address used during your purchase. We are committed to ensuring you receive prompt support for any issues encountered during the process.

No security measures are placed on the final copy of your video emailed to you. This enables hassle-free downloading and sharing on any platform of your choice without requiring additional permissions or steps.

Absolutely! We provide discounts for bulk orders. Additionally, high value repeat clients who engage with our email marketing promotions or explore our blog section may receive exclusive pricing options periodically. For more details on current promotions and loyalty discounts, feel free to contact our sales team.

Absolutely! Our dedicated customer support team is available to assist you at every stage of the process. If you have any questions or require assistance, please feel free to contact us through our sales room platform, website chat, or email. Kindly provide your order number and the email address used during your purchase for a prompt response.